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Terms That Govern Your Account

Using aq111 means you agree to the terms set out here — covering account access, wallet activity through bKash, Nagad, and Rocket, and how we handle your data.

Account EligibilityWallet & Payment RulesData HandlingJurisdiction NoticeAccount Closure Rights
aq111 Terms That Govern Your Account
LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute about a transaction processed through bKash, Nagad, or Rocket, our support team handles those requests directly. Use the channel that works best on your device.

Live Chat Open the chat widget from any page on aq111. For legal or account queries, select the Account & Legal topic so your message reaches the right team.
Email Support Send detailed legal requests or data queries to our support email. Include your registered mobile number so we can verify your account quickly.
In-App Help From your account menu, tap Help to access the support section. You can submit a formal request about terms, data access, or account closure from there.
HOW WE HANDLE DATA

Account Security and Data Practices

We collect only what we need to run your account — your contact details, payment method identifiers like your bKash or Nagad number, and activity logs. We do not sell that data. Here is how we protect it and what you can do with it.

Data Retention

We keep account records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings.

Account Security

Login is protected by OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account and wallet link.

Data Requests

To access, correct, or delete your personal data, submit a request through the in-app Help section or via email. We aim to respond within a reasonable period under applicable law.

Common Legal and Account Questions

These are the questions we get most often about account terms, data rights, and eligibility. If yours is not here, reach out through live chat or email.

Account eligibility depends on your local law and the region you are accessing from. It is your responsibility to confirm that using aq111 is permitted where you are located before registering.

No. Deposits must come from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket account to fund your balance is a breach of these terms and may result in suspension.

Submit a data access request through the Help section in your account menu or by email. Include your registered mobile number so we can verify your identity before releasing any information.

We retain records for a period after closure as required by applicable rules. After that retention period, personal data is deleted or anonymised. You can ask us what we hold at any time.

We notify you through your registered contact details before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

Contact support immediately via live chat or email. We can freeze your account and unlink your bKash or Nagad wallet while we investigate. Do not wait — act as soon as you notice anything unusual.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.