Reference

What You Agree To When You Use aq111

These terms set out the rules for your account, your deposits and withdrawals through bKash, Nagad, and Rocket, and how we handle disputes.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction-dependent accessYour rights explained
aq111 What You Agree To When You Use aq111
HOW WE OPERATE

Account Security and Your Data Under These Terms

We take a straightforward approach to account security and data handling. Here is what that looks like in practice.

Account Verification We verify identity before processing withdrawals. You will be asked to confirm your bKash, Nagad, or Rocket number matches the name on your account — this protects you from unauthorised payouts.
Data We Hold We store the account details you provide at registration and your transaction history. We do not sell this data. You can request a copy of what we hold by contacting support in writing.
Cookie Use We use session cookies to keep you logged in across your mobile browser and to remember your wallet preference. You can clear these at any time through your browser settings without losing your account.
Requesting Changes To update your registered mobile number or wallet details, contact support with your account ID. Changes to payment details require re-verification before the next withdrawal is processed.
TERMS CONTACT

Reach Us About These Terms

If any clause is unclear or you want to raise a concern about how these terms have been applied to your account, our support team can help. We handle terms-related queries through the channels below.

Live Chat Start a chat from the aq111 site or mobile browser. Our team can clarify any clause, walk through an account decision, or escalate a formal dispute on your behalf.
Email Support Send a written query to our support address for a documented response. Useful when you need a record of how a terms question was resolved for your account.
Help Centre Our help centre covers common terms questions — account suspension, wallet verification steps, and what happens when a transaction is flagged for review.

Common Questions About These Terms

Real questions about how these terms work in practice — answered directly.

These terms apply to anyone who opens an account on aq111. Eligibility depends on your local law and the regions we serve — access is not available everywhere, and it is your responsibility to check.

We can update these terms when our services change, but we will notify you through your registered contact before material changes take effect. Continuing to use your account after that notice means you accept the update.

Funds in a suspended account wallet are not forfeited. They remain subject to our standard verification process. Once the review is complete, eligible balances are returned to the original payment method.

Contact support via live chat or email with your account ID and the specific decision you are disputing. We log every formal dispute and respond with a written outcome, usually within a few business days.

Yes. Where a clause conflicts with applicable Bangladesh consumer protection law, local law takes precedence. These terms are not intended to remove any rights you hold under local legislation.

Send a written request to our support email with your account ID. We will confirm what data we hold and provide a copy. Changes to stored details, like your Rocket number, require re-verification before taking effect.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.